VAPI Tools Testing Dashboard

How VAPI Tools Work

VAPI now has access to these tools that it can call automatically during conversations:

lookup_customer: Search for customer info by phone number
get_menu: Fetch current menu with real-time pricing
search_menu: Search for specific dishes or ingredients
get_order_history: Retrieve customer's past orders

VAPI Configuration

The AI assistant is now configured with these tools. When customers call:

AI automatically calls get_menu() to get current menu and pricing
If customer provides phone, AI calls lookup_customer() to check for account
For returning customers, AI calls get_order_history() to see past orders
If customer asks about specific items, AI calls search_menu() to find them
AI provides personalized recommendations based on the retrieved data

Example Conversation Flow:

Customer: "Hi, this is John Smith, my number is +1234567890"

AI: *calls lookup_customer("+1234567890")* → *calls get_order_history("+1234567890")*

AI: "Hi John! Great to hear from you again! I see you've enjoyed our Margherita Pizza and Grilled Salmon before. Would you like to try something new today or go with a favorite?"