Incoming Call Simulator

How This Works

This simulates how the system would handle incoming calls. When a customer calls your VAPI phone number:

  1. VAPI sends a webhook to your server with the caller's phone number
  2. Your server looks up the customer in your database
  3. If found, the AI assistant is configured with their information (name, order history, preferences)
  4. The AI greets them personally and can reference their past orders
  5. When they place an order, it's sent back to your server via webhook

Simulate Call from Custom Number

Next Steps for Production

  • Configure your VAPI assistant with your webhook URL
  • Set up a phone number in VAPI for customers to call
  • Connect your real customer database to the `/api/customer` endpoint
  • Configure email/SMS notifications for new orders
  • Set up order management dashboard
Bella Vista Restaurant - Call Center